Can any type of toner be
used with my machine?
Troubleshooting - Facsimile Units
Troubleshooting - Copiers
Common Error Codes
Q. Can any type of toner be
used with my machine?
A. No. Each machine has it's own specific toner
cartridge. Using the wrong toner would be like putting diesel in you car
instead of gas. In order to protect the investment you made in your machine
it is important to use the correct toner. To find the correct toner for your
machine click here.
Troubleshooting - Facsimile Units
| Telephone: | Can't Dial? Is the power off - Turn the power switch on. Is the telephone line connected to the fax in the Marked 'L' Connection - Be sure the telephone line is correctly connected to the fax. Do you have a dial tone? Press the Hook switch or lift handset and listen for the dial tone (Make sure volume is turned on) |
| Transmitting: | Cannot Send a Document? Is the document fed into the fax - Remove the document, stack it and feed it into the fax correctly. Do you have enough memory left - Check the 'MEMORY IN USE' prompt on the display. Images sent or copied have spots or lines running down them - Is the scanning glass clean? |
| Receiving: | Cannot Receive a Fax? Is the 'ANS HOOK UP' or 'MANUAL' light on? Is there sufficient memory available to receive? |
| General: | Nothing on the Display? Is the power switch on? Ensure the plug is firmly in the unit and the wall outlet. |
| Print Quality: | Nothing Prints? Did you remove the strip from the cartridge before installing it in the unit? Uneven printing - Remove and shake the cartridge. |
Q. There are black lines on the copies from
my IR2200/2800.
A. Before placing a service call try cleaning
the thin sheet of glass on the left side of the machine.
Q. Machine is Dead
A. Make sure all doors on the machine are
tightly shut.
Problem: E005
Code (Tissue substance coming out)
Reason: WEB needs to be
replaced. Call 631-422-6200 for a Technician.
Problem: Triangle w/Dots
Reason: Machine is out
of Toner. To order toner call Debbie at 631-422-6200.
Problem:
Cigar Shaped Cylinder 
Reason: Replace Drum
|
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